About lieselGOs / FAQ

Hello! I’m Liesel and I’m a USA/Worldwide Group Order Manager based in TX/USA ♡ I host group orders & splits for josei-muke series (Mr. Love Queen’s Choice, Tears of Themis, etc.) but any series & content is OK with me! I also provide Proxy Shopping Service for Japanese online stores & Taobao/Tmall! ☺

Experience:

  • 5+ years – importing drama CDs & merch from Japan, China, & Korea
  • 3+ year – managing GOs, Splits, & Providing Proxy Shopping Services
  • 4+ years – managing this jose-muke blog

GENERAL INFORMATION

I, the Group Order Manager (GOM), act as the purchasing agent meaning that I place your order with the seller on your behalf. The goods are 1st shipped to my JPN/CHN address, then forwarded to me (USA), and lastly, I ship them to you.

There will be a total of TWO (2) payments:

  • 1st Payment: Item Total
  • 2nd Payment: Shipping from JPN/CHN to Me (split between all buyers) + Shipping to You

Please note that I am NOT a shop! I do not make or have any of the goods at hand. Orders may take a long time to be completed, especially orders containing pre-orders because they are released at a later time, so if you’re not comfortable with waiting, please don’t order.

TERMS & CONDITIONS

By choosing to order through me, you are agreeing to the terms & conditions listed below:

  1. I, the Group Order Manager (GOM), only act as the purchasing agent meaning that I place your order on your behalf. I cannot modify or cancel your order with the seller once it has been placed.
  2. Please join only if you’re 100% committed. There are no cancellations once payment is made. You will only be refunded for any item that is out of stock. If the seller happens to be a scammer, I will try my best to get your money back, however, please note that if a seller does not refund me, then I cannot refund you.
  3. It is your responsibility to keep track of deadlines and send payment(s) on time. I will not place your order until I receive your first payment. Missing the 2nd payment deadline will result in a $1 USD late fee per day and after 30 days, your goods will be put up for reclaim without refund!
  4. ETA is only an estimate and is subject to change. I am not responsible for any delays in shipping, damaged goods, or lost packages.
  5. Buyers outside the USA are responsible for any import fees imposed by their country. Please make sure that the goods can be shipped to your country before ordering.
  6. By participating in my orders, you are agreeing that you are at least 18 years of age, the legal age of majority in your country, or if you are below the age of 18, that you have a parent or guardian’s consent.
  7. Violation of rules and/or policies will result in being BLACKLISTED and you will NOT be allowed to participate in the future. As the GOM, I reserve the right to refuse service to anyone for any reason at any time, and also reserve the right to modify any of the rules and policies without notice at any time.

FAQ

General Questions
  • What payment methods are accepted?
  • Do you accept personal orders?
  • Can I submit a request for a GO or Split?
  • Can you tell me the status of xxx order?
  • What is a Tokuten/Purchase Bonus?
  • Can you confirm xxx tokuten is included in the order?
Splits

Split information is provided in the split’s respective post & registration form. For any other questions, please contact me directly.

Group Orders & Personal Orders
  • How are prices calculated?
  • Will I receive a payment confirmation?
  • How much does shipping cost?
  • What shipping options are available?
  • Can you combine my orders?
  • What happens if I miss the 1st payment deadline?
  • What happens if I miss the 2nd payment deadline?
  • How can I contact you about an order?
  • How do I update my contact or shipping information?
  • When will you ship my order?
  • What happens if my package is returned?

For Buyers Outside the US

  • Can you mark my package as a Gift?
  • How much customs tax must I pay?

GENERAL QUESTIONS

What payment methods are accepted?

Paypal, Ko-Fi, Venmo, & Google Pay

Do you accept Personal Orders?

Yes! Please use the Personal Order Form to submit an order ☆

Can I submit a request for a GO or Split?

I am currently not accepting requests. I do accept Personal Orders though!

Can you tell me the status of xxx order?

Updates are through the Masterlist only! Please note that I DO NOT send order updates. Questions such as “Do you know when xxx will ship?”, “Has xxx arrived?”, etc. will be ignored.

What is a tokuten?

A tokuten is a purchase bonus you can receive when your order meets certain requirements! The types of tokuten are the following:

  • 〇〇〇リジナル特典 // xxxx Original Bonus (Store-Exclusive Bonus): A purchase bonus offered by stores. Each store usually offers a different purchase bonus!
  • 連動購入特典 or 全巻購入特典 // Whole Volume Purchase Bonus: A purchase bonus given with the purchase of all volumes of a series. The volumes can be purchased together or separately, but they must be purchased from the same store. If purchased separately, the purchase bonus will be shipped with the last volume.
  • 同時購入特典 // Same Order Purchase Bonus: It’s a purchase bonus given with the purchase of all volumes of a series in the same order and from the same store.

※Note: Tokutens may run out of stock and are not guaranteed.

Can you confirm xxx tokuten is included in the order?

Generally, tokuten are included 100% of the time. However, I won’t be able to confirm until the order arrives.

※Note: Tokutens may run out of stock and are not guaranteed.


Group Orders & Personal Orders

How are item prices calculated?

1st Payment = Item Cost + JPN/CHN Domestic Shipping + Fees

Please note that I use a proxy service to make sure that everything goes smoothly! The proxy fees are as follows:

  • Service Fee: 6-12% 
  • Per Item Fee: $1 USD (The fee is charged once for each unique item. If you purchase 10 of the same item, the per item fee is applied only once.) 
  • Per Shop Fee/Storage Fee: $4 USD

※For Personal Orders, there’s a Minimum Service Fee of $9 USD (If the above fees do not equal $9 USD, then you will be charged the minimum service fee of $9 USD)

※Any excess amount is applied towards shipping.

How much does shipping cost?

2nd Payment = Shipping from JPN/CHN to Me (split between all buyers) + Shipping to You

  1. Shipping from JPN/CHN is what it costs for the goods to be shipped from JPN/CHN to me (USA) and it is split between all buyers. The price varies by weight & package size. ※I use DHL, but may also use Fedex & EMS.
  2. Shipping to You is what it costs for me to ship your order to you. The price varies by weight, package size and your location. ※Shipping within the US begins at $5 USD while shipping to all other countries begin at $13 USD

🔔 Please note that I am unable to provide a quote for shipping until your order arrives at my place because I need to have the physical item(s) to tell you how much shipping will cost

What are the payment deadlines?

The 1st payment is due within 24 hours after I contact you for payment, so that I can secure your order ASAP! If you miss the 1st payment deadline, I will not buy your goods and your order will be canceled. 

Note: Submitting an order form without intent of buying (aka missing the 1st payment deadline) on multiple occasions will result in being blacklisted. Submit an order form only if you are 100% committed to buying!

The 2nd payment deadline varies and will depend on how urgently I need to ship out orders, but it’s usually between 3-7 days. There is a late fee of $1.00 USD storage fee per day and after 30 days of charged storage, your goods will go up for reclaim with no refund.

Do you send payment confirmations?

You will receive a confirmation email within 72 hrs after I receive payment. If more than 72 hrs have passed and you haven’t received anything, please let me know ASAP.

If you placed an order before December 08, 2021, you most likely did not receive one as I used the Payment Confirmation Sheet back then, so please fill out this form to request one.

How can I contact you about an order?

Simply reply to the order confirmation email. Note: If you have several orders, you will need to reply to each order confirmation email!

If you placed an order before December 08, 2021, you most likely did not receive one as I used the Payment Confirmation Sheet back then, so please fill out this form to request one.

How do I update my contact or shipping information?

Simply reply to the order confirmation email. Note: If you have several orders, you will need to reply to each order confirmation email!

If you placed an order before December 08, 2021, you most likely did not receive one as I used the Payment Confirmation Sheet back then, so please fill out this form to request one.

When will you ship my order?

Please note that I am NOT a shop and that I do not make or have any of the goods at hand. I will contact you for the 2nd payment once your order has arrived and is ready to be shipped to you. You can find the order’s scheduled release date & ETA in the Ongoing Page.

Can you combine my orders?

Goods/Orders shipped in the same batch can be shipped together! Under normal circumstances, they are automatically combined, but please note that exceptions may occur. Please note that some goods may not be combined due to size/weight restrictions, etc.

What shipping options are available?

I ship all orders via USPS.

Can I add insurance to my package?

Absolutely! Please let me know when I contact you for the 2nd payment.

What happens if my package is returned to you?

If the delivery failed and your package is returned to me, I will let you know as soon as the package arrives. Unfortunately, returned packages cannot be refunded.

If the return is the result of my error, I will reship the package free of charge. Otherwise, you, the buyer, will have to pay for shipping again.


[Buyers Outside the USA] Can you mark my package as a Gift?

Unfortunately, I can’t mark packages as “Gift”.

[Buyers Outside the USA] How much customs tax must I pay?

Item prices and shipping prices do not include custom tax or duty. As the buyer, you are fully responsible for any custom tax or duty imposed by your country.

※OTHER QUESTIONS? Please feel free to reach out to me.
(Please don’t ask me a question that has already been answered here)

Ikemen, Ikebo, and Josei-muke Media

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