About lieselGOs / FAQ

Hello, I’m Liesel~ I host group orders for josei-muke merch! (Mr Love Queen’s Choice, Tears of Themis, Nu: Carnival, Blackstar Theater Starless, and many others) I also accept individual orders for Taobao/Tmall and Japanese online stores. Any series and content is 🆗 with me, including R18 products like games, drama CDs, doujinshi, etc.! USA & International orders 🆗, I’m based in Texas, USA✨

Experience
  • 6+ years importing merch and drama CDs from Japan, China, and Korea
  • 5+ year managing group orders, splits, and providing proxy shopping services
  • 6+ years managing this josei-muke blog
Hours

lieselGOs is available mostly Monday-Friday afternoons and some weekends! I can still accept orders, make purchases, and attend to urgent matters outside those hours, however, please note that availability will vary!


GENERAL INFO

I purchase your items on your behalf via proxy and then ship them to you. The items are shipped to my respective JPN/CHN proxy addresses first, then shipped to me in the US, and lastly, I ship them to you.

Please note that I’m NOT a shop! I DO NOT make or have any of the goods at hand. Please take note of release dates and estimated shipping dates before placing an order. Most orders contain pre-order goods which are scheduled to be released at a later date, so orders may take some time. Please do not order if you can’t wait.


PAYMENT & SHIPPING INFO

I only require 2 payments!

1st Payment: Item Total + JPN/CHN Domestic Shipping + Fees

Proxy FeeTotal
Service Fee6-12%
Per Item Fee$1 USD
Per Store Fee$4 USD
  • The Per Item Fee is only charged once when there are multiple units of the same item in a single order.
  • For Individual Orders, there’s a Minimum Service Fee of $9 USD, meaning that if the above fees equal to less than $9 USD, then the Minimum Service Fee will be used instead.
  • Please note that the currency exchange rates are in constant fluctuation, so the exchange rate may change between the time I open an order and the time of purchase.
  • To avoid losing money due to exchange rate loss or in the case of any hidden costs, I may use a slightly higher exchange rate. Adjustments will be made as necessary and any leftover amount will go towards your 2nd payment!
  • If you do not like the way I do things, you do not have to join my orders!

2nd Payment = International Shipping (split between joiners) + Shipping to You

  • International Shipping is what it costs to have the goods shipped from their country of origin to me. This amount is split fairly between all joiners! The cost varies by weight & package size. I use DHL, but may also use Fedex or EMS!
  • Shipping to You is what it costs for me to ship your order to you. The price varies by weight, package size, and your location. Shipping within the US begins at $5 USD, while shipping to all other countries begins at $14 USD

Please note that I’m unable to provide a quote for shipping until I receive your order because I need to have the physical item(s) to tell you how much shipping will cost


TERMS & CONDITIONS

In placing an order with me, you acknowledge and agree that you have read and will comply with the terms & conditions listed below:

  1. There are strictly no order cancellations. I only act as the purchasing agent, I cannot modify or cancel your order with the seller once it has been placed. Submit an order form only if you are 100% committed to buying! Submitting an order form without intent of buying on multiple occasions will result in being blacklisted.
  2. In placing an order with me, you are agreeing to me making purchases on your behalf on a non-refundable basis. You will only be refunded for any item in your order that I’m unable to purchase.
  3. I will not be held liable if the seller fails to fulfill the order, ships the wrong product, or for any productions errors. I will always try my best to get your money back, however, please note that if a seller does not refund me, then I cannot refund you!
  4. Make sure that you provide the correct information in the order form. I will not be held liable for any errors that may arise due to you providing incorrect information.
  5. It’s your responsibility to stay up-to-date about your own orders. Please refer to the Masterlist for announcements, order status, updates, and other important information and links. Please note that I update everyone as a whole through the masterlist, I do not send individual order notifications.
  6. I’ll contact your for each payment. It’s your responsibility to keep track of deadlines and send payment(s) on time. Missing the 1st Payment will result in your order being cancelled. Missing the 2nd Payment will result in a late fee of $1.00 USD storage fee per day and after 30 days of charged storage, your goods will go up for reclaim with no refund. Missing payment deadlines on multiple occasions will result on being blacklisted.
  7. I will not be held liable for any lost packages, damages, or delays that may occur during shipping. Please note that release dates and ETA are only an estimate and are subject to change.
  8. Buyers outside the USA are responsible for any import fees imposed by their country. Please make sure that the goods can be shipped to your country before ordering.
  9. By participating in my orders, you are agreeing that you are at least 18 years of age, the legal age of majority in your country, or if you are below the age of 18, that you have a parent or guardian’s consent.
  10. Violation of rules and/or policies will result in being BLACKLISTED and you will NOT be allowed to participate in the future. I reserve the right to refuse service to anyone for any reason at any time. I also reserve the right to modify any of the terms & conditions without notice at any time.

※Please take an unboxing video when you open your package❗ This is for the purpose of validating missing items. No unboxing video, no refund.


FAQ


GENERAL QUESTIONS

What payment methods are accepted?

Paypal, Ko-Fi, Venmo, & Google Pay

Do you accept Individual Orders?

Yes! Please use the Individual Order Form to submit an order ☆

Can I submit a request for a GO or Split?

I’m currently not accepting requests. I do accept Individual Orders though!

Can you tell me the status of xxx order?

Order information such as status, etc. is available in the Masterlist! I DO NOT send individual order notifications, so please DO NOT ask me questions about order status, shipping dates, etc. as you’ll be ignored.

What is a purchase bonus?

A purchase bonus (also known as tokuten) is a free gift you can receive when your order meets certain requirements! Bonuses are offered on a first-come, first-serve basis and while stocks last.

Is xxx purchase bonus included in my order?

Generally, a purchase bonus will be included if your order meets the requirements. However, because bonuses are offered on a first-come, first-serve basis and while stocks last, they are not always guaranteed. Please note that I won’t be able to confirm if a bonus is included until the order arrives.


SPLITS

Split information is provided in the split’s respective post & registration form. For any other questions, please contact me directly.


Group Orders & Personal Orders

Will I receive an order confirmation email?

You’ll receive a confirmation email containing a copy of your order within 3 days (excluding weekends) after I receive your 1st payment. If you don’t receive anything by then, please contact me ASAP.

If you placed an order before December 08, 2021, you most likely did not receive a confirmation email as I used the Payment Confirmation Sheet back then, so please fill out this form to request one.

What happens if you’re unable to purchase my item(s)?

You’ll be refunded for any item in your order that I’m unable to purchase. This process can take up to months to complete depending on the order. The refund amount will be applied towards the 2nd payment first and the remaining amount will be refunded to you. (if applicable)

How can I contact you about my order?

For inquiries about your order, please contact me by replying to the order confirmation email.

If you placed an order before December 08, 2021, you most likely did not receive one as I used the Payment Confirmation Sheet back then, so please fill out this form to request one.

How do I update my contact information?

If you need to update your contact information, please submit a request by replying to your order confirmation email.

How do I update my shipping information?

You’ll be given the opportunity to update your shipping address when I contact you for the 2nd payment, so please wait until then.

When will you ship my order?

Please note that I am NOT a shop and that I do not make or have any of the goods at hand. I will contact you for the 2nd payment once your order has arrived and is ready to be shipped to you. You can find the order’s scheduled release date & ETA in the Ongoing Page.

Can you combine my orders?

Goods/Orders shipped in the same batch can be shipped together! Under normal circumstances, orders that arrive together are automatically combined, but please note that exceptions may occur. Please note that some goods may not be combined due to size/weight restrictions, etc.

What shipping options are available?

I ship all orders via USPS.

Can I add insurance to my package?

Absolutely! Please let me know when I contact you for the 2nd payment.

What is a backorder?

Backorder items are items that are currently out of stock, but that are usually restocked by the seller within a certain period of time. You can still place an order for these items, however, please note that backorder items can take months to process, and there’s a possibility that I may not be able to secure them. I’ll contact you if I’m unable to secure your item and you’ll be refunded for any item in your order that I’m unable to secure.

What is a tentative pre-order?

Tentative Pre-orders are items (such as Re-Runs) that are produced in limited quantities and whose availability is still uncertain. You can still place an order for these items, however, please note that it can take months to confirm availability, and there’s a possibility that I may not be able to secure them. I’ll contact you if I’m unable to secure your item and you’ll be refunded for any item in your order that I’m unable to secure.

What happens if my package is returned to you?

If the delivery failed and your package is returned to me, I will let you know as soon as the package arrives. Unfortunately, returned packages cannot be refunded.

If the return is the result of my error, I will reship the package free of charge. Otherwise, you, the buyer, will have to pay for shipping again.


[Buyers Outside the USA] Can you mark my package as a Gift?

Unfortunately, I can’t mark packages as “Gift”.

[Buyers Outside the USA] How much customs tax must I pay?

Item prices and shipping prices do not include custom tax or duty. As the buyer, you are fully responsible for any custom tax or duty imposed by your country.

Feat. Ikemen, Ikebo, and Josei-muke Media

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