About lieselGOs / FAQ

Hello, I’m Liesel! I host group orders & splits for josei-muke series (Mr Love Queen’s Choice, Tears of Themis, etc.) and provide Proxy Shopping Service for Japanese online stores & Taobao/Tmall! I accept USA & International orders (I’m based in TX, USA) and any series & content is OK with me ❤️

Experience
  • 6+ years – importing drama CDs & merch from Japan, China, & Korea
  • 5+ year – managing GOs, Splits, & Providing Proxy Shopping Services
  • 6+ years – managing this jose-muke blog
Hours

lieselGOs is available Monday-Friday & some weekends! I can still accept orders, make purchases, and attend to urgent matters during the weekend, however, please note that availability will vary.


General Information

I act as the purchasing agent meaning that I purchase your items on your behalf and then ship them to you. The items are 1st shipped to my JPN/CHN address, then shipped to me (USA), and lastly, I ship them to you.

There are a total of 2 payments:

  • 1st Payment: Item Total
  • 2nd Payment: Shipping from JPN/CHN to Me (split between all joiners) + Shipping to You

※Please note that I’m NOT a shop! I do not make or have any of the goods at hand. Orders may take a long time, especially pre-orders as they are scheduled to be released at a later date, so keep that in mind before you place an order.

Terms & Conditions

In placing an order with me, you acknowledge and agree that you have read and will comply with the terms & conditions listed below:

  1. There are strictly no order cancellations. I only act as the purchasing agent, I cannot modify or cancel your order with the seller once it has been placed. Submit an order form only if you are 100% committed to buying! Submitting an order form without intent of buying on multiple occasions will result in being blacklisted.
  2. In placing an order with me, you are agreeing to me making purchases on your behalf on a non-refundable basis. You will only be refunded for any item in your order that I’m unable to purchase.
  3. I will not be held liable if the seller fails to fulfill the order, ships the wrong product, or for any productions errors. I will always try my best to get your money back, however, please note that if a seller does not refund me, then I cannot refund you!
  4. Make sure that you provide the correct information in the order form. I will not be held liable for any errors that may arise due to you providing incorrect information.
  5. It’s your responsibility to stay up-to-date about your own orders. Please refer to the Masterlist for announcements, order status, updates, and other important information and links.
  6. I will contact your for each payment. It’s your responsibility to keep track of deadlines and send payment(s) on time. Missing the 1st Payment will result in your order being cancelled. Missing the 2nd Payment will result in a late fee of $1.00 USD storage fee per day and after 30 days of charged storage, your goods will go up for reclaim with no refund. Missing payment deadlines on multiple occasions will result on being blacklisted.
  7. I will not be held liable for any lost packages, damages, or delays that may occur during shipping. Please note that release dates and ETA are only an estimate and are subject to change.
  8. Buyers outside the USA are responsible for any import fees imposed by their country. Please make sure that the goods can be shipped to your country before ordering.
  9. By participating in my orders, you are agreeing that you are at least 18 years of age, the legal age of majority in your country, or if you are below the age of 18, that you have a parent or guardian’s consent.
  10. Violation of rules and/or policies will result in being BLACKLISTED and you will NOT be allowed to participate in the future. I reserve the right to refuse service to anyone for any reason at any time. I also reserve the right to modify any of the terms & conditions without notice at any time.

※Please take an unboxing video when you open your package❗ This is for the purpose of validating missing items. No unboxing video, no refund.


FAQ


GENERAL QUESTIONS

What payment methods are accepted?

Paypal, Ko-Fi, Venmo, & Google Pay

Do you accept Personal Orders?

Yes! Please use the Personal Order Form to submit an order ☆

Can I submit a request for a GO or Split?

I’m currently not accepting requests. I do accept Personal Orders though!

Can you tell me the status of xxx order?

Updates are through the Masterlist only. Please note that I DO NOT send order updates. Questions such as “Do you know when xxx will ship?”, “Has xxx arrived?”, etc. will be ignored.

What is a purchase bonus?

A purchase bonus (also known as tokuten) is a free gift you can receive when your order meets certain requirements! Bonuses are offered on a first-come, first-serve basis and while stocks last.

Is xxx purchase bonus included in my order?

Generally, a purchase bonus will be included if your order meets the requirements. However, because bonuses are offered on a first-come, first-serve basis and while stocks last, they are not always guaranteed. Please note that I won’t be able to confirm if a bonus is included until the order arrives.


SPLITS

Split information is provided in the split’s respective post & registration form. For any other questions, please contact me directly.


Group Orders & Personal Orders

How are item prices calculated?

1st Payment = Item Cost + JPN/CHN Domestic Shipping + Fees

Please note that I use a purchasing & forwarding agent. Proxy fees are as follows:

  • Service Fee: 6-12% 
  • Per Item Fee: $1 USD (The fee is charged once for each unique item. If you purchase 10 of the same item, the per item fee is applied only once.) 
  • Per Shop Fee/Storage Fee: $4 USD

※For Personal Orders, there’s a Minimum Service Fee of $9 USD (If the above fees do not equal $9 USD, then you will be charged the minimum service fee of $9 USD)

※Any excess amount is applied towards shipping.

How much does shipping cost?

2nd Payment = Shipping from JPN/CHN to Me (split between all buyers) + Shipping to You

  1. Shipping from JPN/CHN is what it costs for the goods to be shipped from JPN/CHN to me (USA) and it is split between all buyers. The price varies by weight & package size. ※I use DHL, but may also use Fedex & EMS.
  2. Shipping to You is what it costs for me to ship your order to you. The price varies by weight, package size and your location. ※Shipping within the US begins at $5 USD while shipping to all other countries begin at $13 USD

🔔 Please note that I am unable to provide a quote for shipping until your order arrives at my place because I need to have the physical item(s) to tell you how much shipping will cost

Will I receive an order confirmation email?

A confirmation email containing details about your order will be sent to you within 3 days after I receive the 1st Payment. If more than 3 days have passed and you haven’t received anything, please contact me ASAP!

If you placed an order before December 08, 2021, you most likely did not receive a confirmation email as I used the Payment Confirmation Sheet back then, so please fill out this form to request one.

What happens if you’re unable to purchase my item(s)?

You’ll be refunded for any item in your order that I’m unable to purchase. This process can take up to months to complete depending on the order. The refund amount will be applied towards the 2nd payment first and the remaining amount will be refunded to you. (if applicable)

What is a backorder?

Backorder items are items that are currently out of stock, but that are usually restocked by the seller within a certain period of time. You can still place an order for these items, however, please note that backorder items can take months to process, and there’s a possibility that I may not be able to secure them. I’ll contact you if I’m unable to secure your item and you’ll be refunded for any item in your order that I’m unable to secure.

What is a tentative pre-order?

Tentative Pre-orders are items (such as Re-Runs) that are produced in limited quantities and whose availability is still uncertain. You can still place an order for these items, however, please note that it can take months to confirm availability, and there’s a possibility that I may not be able to secure them. I’ll contact you if I’m unable to secure your item and you’ll be refunded for any item in your order that I’m unable to secure.

How can I contact you about an order?

For inquiries about your order, please contact me by replying to the order confirmation email, otherwise your message might get filtered out.

Note: If you have several orders, you will need to reply to each order confirmation email!

If you placed an order before December 08, 2021, you most likely did not receive one as I used the Payment Confirmation Sheet back then, so please fill out this form to request one.

How do I update my contact or shipping information?

To update your contact or shipping information, please contact me by replying to the order confirmation email, otherwise your request will be denied.

Note: If you have several orders, you will need to reply to each order confirmation email!

If you placed an order before December 08, 2021, you most likely did not receive one as I used the Payment Confirmation Sheet back then, so please fill out this form to request one.

When will you ship my order?

Please note that I am NOT a shop and that I do not make or have any of the goods at hand. I will contact you for the 2nd payment once your order has arrived and is ready to be shipped to you. You can find the order’s scheduled release date & ETA in the Ongoing Page.

Can you combine my orders?

Goods/Orders shipped in the same batch can be shipped together! Under normal circumstances, they are automatically combined, but please note that exceptions may occur. Please note that some goods may not be combined due to size/weight restrictions, etc.

What shipping options are available?

I ship all orders via USPS.

Can I add insurance to my package?

Absolutely! Please let me know when I contact you for the 2nd payment.

What happens if my package is returned to you?

If the delivery failed and your package is returned to me, I will let you know as soon as the package arrives. Unfortunately, returned packages cannot be refunded.

If the return is the result of my error, I will reship the package free of charge. Otherwise, you, the buyer, will have to pay for shipping again.


[Buyers Outside the USA] Can you mark my package as a Gift?

Unfortunately, I can’t mark packages as “Gift”.

[Buyers Outside the USA] How much customs tax must I pay?

Item prices and shipping prices do not include custom tax or duty. As the buyer, you are fully responsible for any custom tax or duty imposed by your country.

Feat. Ikemen, Ikebo, and Josei-muke Media

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